Common problems

Console does not start on XP SP2

SP2 tightened DCOM security settings, so when you start the console, it says something like "Error in ATE connection"*.

This is a security permission issue tha can be modified using the Component Services administrative tool."

Do the following:

- Windows Start
- run: dcomcnfg
- Console Root/Component Services/Computers/My computer/DCOM Config/ATE.SimpleScriptPlugin
- right click on properties and go to Security tab
- select in "Launch and Activation Permissions"
- "Customize" and press "Edit"
- Add local userid TW32JS_USER and add activation permission. Then OK OK OK...

After that the console works.


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*
Into event log/System comes error
"The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {1D5B286A-475A-4C24-84F4-6BB4743F97E1}
to the user KMLPC4\TW32JS_USER SID
(S-1-5-21-57989841-436374069-1343024091-1013).

TIMP is installed but I cannot connect to it with a Client

I have installed the latest copy of the TIPIC server environment. I am able to use the clients to connect to the tipic.com server but cannot connect to a local server (my machine name). All of the appropriate processes are running (according to you troubleshooting guide). when I run ATEConsole and select GUI console, it hangs with the message ' Wait while connecting...'

There could be several reasons why you cannot connect to your newly installed TIMP server:

1) The machine is not reachable by IP; although you have specified the correct name of the machine as your Jabber server, the machine itself could not be reachable by IP

2) There could be a Firewall installed on the machine where the server is installed (check if you have Zone Alarm or other apps)

3) There could be other applications, on the machine where the server is installed, that make it impossible to the TIMP server to connect

4) You have to specify the name of your server when connecting to TIMP; the IP address is not valid - TIMP will refuse connection from the IP because it would consider them addressed to another server (in Jabber xxx@myserver is different from xxx@xxx.xxx.xxx.xxx where that is the IP address of the server.

Switching from Integrated to Standalone users can't authenticate

If you switch from Integrated Users to Plain XML Users without re-installing, any user names created in the Integrated mode cannot be used to create an account because the system says the name is not available.

In both modes users' profiles are stored in XML files in a directory on your PC. In the integrated mode the XML file does not contain a password (just a dummy one).

C:Documents and SettingsTW32JS_USERApplication DataTipicspoolyour_Jabber_server

If you switch from integrated mode to standalone, the XML will be there for the users you created in the integrated mode, but you will not be able to use their profile because of the dummy password.

To avoid this delete the XML files if you switch.

The search for a user function does not seem to work

The contact 'Search' does not appear to work, at least nothing that we tried could bring up any users into the list grid.

Search actually works. You just have to fill up vCards for the users on your server. The search function does not look for JIDs but only for first and last name.

Cannot connect 2 TIMP servers (S2S) or cannot connect to jabber.org (for example)

Does the evaluation server allow server to server connections. I was attempting to send messages to a user on my eval server from another server within my organization (it is a jabber2d server) I do not seem to be seeing any traffic between the 2 servers.

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Check the following:

- make sure you've enabled S2S connection during the configuration (Wizard) of both servers
- make sure the firewall does not stop port 5269
- make sure you've registered the TIMP server name into the DNS for both installations (or in the HOST file into the 2 machines where you installed the server).