How to get Support on TIMP

If you need assistance from Tipic about installing or running TIMP, please send us the following files that have been generated during the installation:

- Installation Log
- Server Log
- PlugIn.xml
To find the Installation Log file, go to: Windows Start -> Programs -> Tipic Instant Messaging Platform -> Current Configuration and cut and paste it into a text document.

To find the Server Log file go to: c:\Documents and Settings\TW32JS_USER\Application DataTipic*-MainATE.log

Do the folowing:
- stop the server
- delete the existing files
- restart the server, then...

- perform the action that that did not work for you like:
--- creating a new user
--- authenticating through an IM client
--- browsing a chatroom

- wait 10 seconds between one try and another
- wait a minute before stopping the server to make sure the log is written in the file
- stop the server
- find the new log and save into a text document

To find the PlugIn.xml file go to: c:\Documents and Settings\TW32JS_USER\Application DataTipic\ATEConf\plugIn.xml

Attach the files to an e-mail and send it to support@tipic.com